LEAD TIME

We are a small workshop and orders are very personalized. We produce in batches of up to two units and maintain a waiting list.

​

The current queue for starting new projects is approximately 4 months. Production takes up to 2 months. Consult us for updated information.

​

Production depends on several factors, many related to imports. We provide updated estimates and are transparent about the lead time and progression of production. We count with your understanding in case of delays.

FREIGHT AND SHIPPING

We ship all over Brazil and abroad.

The freight cost is covered by the buyer and is added to the order value.

Shipment is carried out within one week after the completion of the order and after final payment is done.

​

BRAZIL.

Transport is normally done by PAC with the Post Office and, for larger volumes, by carriers.

​

Frames:

- South: R $ 180.00

- Southeast and Midwest Region: R$ 195.00

- North and Northeast Regions: R$ 250.00

​

Bicycles:

- South: R$ 300.00

- Southeast and Midwest Region: R$ 400.00

- North and Northeast Regions:  R$ 550.00

​

REST OF THE WORLD.

We ship worldwide through regular Mail.

Freight for a frameset varies from country to country, usually from $70 to $90. The estimated delivery time after shipping is 30 days. All shipments have full insurance coverage for lost, stolen or damaged goods. Local taxes may apply to you and your country's courier service may charge additional fees. DHL shipping is also possible.

PAYMENT METHODS

In any of the payment steps of the order, we accept payments by transfer or credit card.

​

International orders.

For international orders, payments are made through Paypal.

WARRANTY

Our frames and forks.

We believe in our products. If you have a problem with a frame or fork produced by us - which is our fault as a manufacturing problem - we will solve it for free, always. Now, if you caused the problem, we can offer support and repair options, but that cost will be up to you. This warranty covers only manufacturing or material problems; not covering wear or damage caused by misuse, falls, accidents or collisions.

​

Our racks.

Racks are guaranteed for three years.

​

Other products and parts.

The other products sold by us follow the legal guarantee.

​

Important.

The guarantee can be carried out through repairs, replacement or refund, based on common sense. It is only valid for the original owner.

If you are not sure how to install a component or assemble your bicycle, contact a professional. We do not cover damages for misuse or modifications.

For any questions or problems regarding the warranty, please contact us by email.

​